Frequently Asked Questions
Will I receive a confirmation e-mail?
How do I make a change to my order?
Can I cancel my order?
My credit card shows multiple charges.
What types of payments do you accept?
What if I need two items to match, but am placing them in separate orders?
All completed orders will receive a confirmation e-mail. If you do not receive a confirmation e-mail it is possible that you entered your e-mail address incorrectly or that the e-mail is in your spam folder. Confirmation e-mails are sent from email@example.com.
Changes to your oder can only be made before the order has been processed. If you need to make a change to your order, please call customer service or e-mail firstname.lastname@example.org
Your order may be canceled only before it has been processed. Please call or e-mail customer service to find out if you are able to cancel an order once it has been placed.
We promise that we have never charged a credit card more than one time. If you see multiple charges on your credit card then most likely you had to submit your order more than one time due to address verification or other credit card processing problems. When you place your order we receive an authorization for the amount of your order. We do not charge your credit card until we ship your order. If you are using a debit card, then the authorized amount will be removed from your available balance, even though we have not charged your card. If you are using a credit card then the authorized amount will show as pending. Since we require that the billing address entered matches the address for the credit card being used we decline all orders with address verification issues. Even though our system shows the transaction as declined the issuing bank still shows a valid authorization. Our declined transaction will get picked up by our credit card processor at the end of the day but it may take up to 5 days for your bank to clear up the authorization. This situation frustrates us also and we're sorry for any inconvenience this may cause you. We've contacted our credit card processor to see if we can avoid this situation but they said they cannot do anything differently.
We accept Visa, MasterCard, American Express, Discover, and PayPal.
Color varies by dye lot and availability of items can change. If you are ordering for a special event, we highly recommend you place all of the orders at the same time. If you place mutliple orders then make sure you place the orders the same day and notify us by e-mail that the orders are all for the same event.
Orders ship within 1-5 business days of the order being placed depending on availability. In the unlikely event that your item is on back order, you will be contacted directly at the e-mail address you provided by one of our customer service representatives.
You will receive a shipping confirmation e-mail from email@example.com the day your item is shipped.
Most orders are shipped through UPS. UPS does not ship to PO Boxes. Orders under $25 may be shipped through the USPS. All international and military orders are shipped through the USPS.
During the check out process there will be an option to select your shipping service. UPS 3 day select or 2 day are guaranteed by UPS to arrive. This time frame does not include processing time (1-5 business days) or the day of shipping.
Please contact customer service by phone or e-mail immediately if you received a damaged shipment. A claim will be made with UPS for any item damaged during shipping.
You have two choices for an exchange: 1) Order the new item you need through our website and request return instructions for the original order. 2) Request an RMA number for an exchange. You mail the item to us and when it is received we will mail the replacement item back to you. Your card will be charged for the return shipping.
All sale items are returnable unless a coupon is used that states there are no returns.
Your return will be processed within 3 business days of being received.
You will receive return information after requesting and RMA number.
Special orders, headbands, hairbows, socks, hosiery, tiaras, gloves, and clearance items.
We do not offer a printed catalog, all of our items can be viewed on our website.
No, we are only an online store
The sizing for each manufacturer is different. Always check the size chart before choosing a size.
We are not able to provide fabric or color swatches for our products since we are not the manufacturer.
Absolutely! If there is an item that you need that you cannot find on our website, please e-mail or call us.